Frequently Asked Questions
Have questions about our services? Here are answers to the things we hear most often.
I applied for services with Joplin Regional Office (JRO); why isn't my case manager from JRO?
LCCM has a contract with JRO to provide case management services in Lawrence County.
Does your office handle Medicaid eligibility, food stamps, and Social Security benefits?
No. Contact Lawrence County Social Services at 1419 E. Church St., Aurora.
Phone: 417-678-1228
Does an individual have to have Medicaid to receive case management services?
No. Lawrence County has committed to serving individuals with developmental disabilities regardless of Medicaid status.
Where can I obtain a copy of Self-Directed staff forms?
Visit the Acumen Fiscal Agent website and look for MO-SDS New Employer Information and Handbooks.
How often does my Self-Directed staff need to complete abuse and neglect training?
Can my case manager help me locate staff for the Self-Directed program?
No. It is the employer’s responsibility to secure appropriate staffing for the individual.
Where can I find the most up-to-date self-directed information?
On the Missouri Department of Mental Health – Division of Developmental Disabilities website:
https://dmh.mo.gov/dev-disabilities/programs/self-directed-supports
Are there any samples to help me with self-directed documentation?
Yes. There is a Guide to Documentation for Individuals Self-Directing Services, as well as a Guide to Preventing Common Mistakes and Fraud.
https://dmh.mo.gov/media/pdf/guide-documentation-individuals-self-directing-services
How do I locate medical providers who accept Medicaid?
Use the Medicaid provider search on the Missouri Department of Social Services website. Select the county and type of service to get a list of MoHealthNet providers.
Didn’t find what you’re looking for? Call our office, we’re happy to help.
417-678-7695 | Mon–Fri 8:30 AM – 5:00 PM